• VTC Operations Administrator - Afghanistan

    Job Locations US
    Job ID 2018-1205
  • Overview

    Oversees daily operations and management of all neighbored VTC bridges on the Video Communications Server (VCS) cluster across three network enclaves. Provides subject matter expertise in the configuration and operations of various VTC implementations, to include Cisco and Polycom.


    • Have the ability to respond to critical outages within 30 minutes (further coverage is needed for a VTC engineer with the ability to travel and support other sites around the CJOA).
    • Support shall include integration and management of a robust VTC architecture in the theater and shall comply with standards dictated by DISA, USCYBERCOM, Southwest Asia Cyber Center (RCC-SWA), and JNOSC-A. This shall include operating and maintaining a central VTC control hub and VTC suites; testing and troubleshooting VTC links; coordinating troubleshooting and maintenance of other network devices to prevent VTC disruption; maintaining configurations and settings for ancillary equipment that support the VTC network; and submitting work orders and turning-in faulty equipment for repair or replacement.
    • Maintain network topology diagrams that depict all VTC bridging equipment; updates will be made within seven days of network changes.
    • Maintain VTC bridging devices and endpoints in accordance with DISA STIG policies; devices must be compliant within 30 days of policy updates.
    • Begin troubleshooting problems within one (1) hour of notification; shall resolve problems within six (6) hours.
    • Provide monthly inventory of all network devices, including number of endpoints.


    • Must possess an active DoD TS/SCI Clearance
    • Contractor must be familiar with software and hardware components of Cisco and Polycom VTC systems to include Cisco TelePresence Management Suite, Video Communications Server, Gatekeepers, Cisco Jabber, Polycom Real Presence Desktop, and various Cisco and Polycom end points. 
    • Contractor personnel shall demonstrate at least 1-year experience with Cisco processes to include: RMA (Return Materials Authorization) program, licensing coverage of various Telepresence systems, software licensing renewals, software licensing updates, and Cisco Technical Assistance Center (TAC) program.
    • Contractor shall have at least 3 years of experience providing oversight and engineering of VTC architectures and environments.
    • Contractor shall have at least 1-year experience and understanding of the Cisco Unified Communications Manager (CUCM) architecture.
    • Contractor shall be IAT II compliant.
    • Contractor shall be CCNA Collaboration certified.
    • Contractor shall be Freeport Certified Installer to install O&M. 


    EEOC Statement

    EOE AA/M/F/Vet/Disability


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