• Audio/Visual & VTC Technical Support - Afghanistan

    Job Locations US
    Job ID 2018-1206
  • Overview

    USFOR-A requires operations and maintenance of the audio and visual (A/V) and video teleconferencing (VTC) end-user equipment residing on the USFOR-A owned segment of Bagram Air Field and other A/V and VTC systems throughout the CJOA-A as directed by USFOR-A managers. The contractor will oversee daily operations and management of all neighbored VTC bridges on the Video Communications Server (VCS) cluster across three network enclaves. They will provide subject matter expertise in the configuration and operations of various VTC implementations, to include Cisco and Polycom. The Contractor shall assist in the set up and operations of VTC meetings.


    • Contractors may need to be able to travel to Operating Bases around the CJOA-A supported by USFOR-A when required to provide A/V and VTC technical support.
    • Contractors shall support the installation, inspection, repair, operation and maintenance of all current A/V and VTC systems residing on the USFOR-A owned segment of Bagram Air Field and other A/V systems throughout the CJOA-A as directed by USFOR-A managers.
    • The Contractor shall manage the required meeting rooms that supported by USFOR-A A/V and VTC equipment, conduct scheduling of the rooms, ensure the rooms are operational prior to any meetings or events, and provide assistance as necessary.
    • The Contractor shall coordinate with appropriate computer/network help desks to ensure proper performance of systems attached to the A/V and VTC systems by submitting trouble tickets to facilitate fix actions on end-user equipment.
    • The Contractor shall have strong customer support/service skills and the ability to respond to changes in a fluid workplace environment.
    • Equipment shall be on the theater property book accounting and financial inventory accounting as it applies to the Army budgeting system and federal regulations, federal law and Army regulation compliance.
    • Specific needs for required personnel at each location will be determined by USFOR-A managers.
    • The contractor shall successfully support Tandberg MCUs, Cisco Videoconferencing 3500 series, Tandberg 1000 Desktop VTC Units, Tandberg 1700 Desktop VTC Units, Tandberg 6000 & 8000 VTC equipment.
    • Contractor shall also provide support for special events on Bagram or in other areas within the CJOA-A. These special projects may involve temporary runs of various cable types and creative solutions to service delivery issues for these events. The contractor shall set up and tear down Audio Visual systems that are typically part of these events.
    • Contractors shall coordinate with the Program Manager to facilitate the return of all items under warranty to their appropriate repair facility, as well as, the reshipment and reintegration of said equipment back to its originating location.
    • Assist users in the operation and set up of audio/visual (A/V) and VTC equipment utilized in day-to-day operations and collaboration.
    • Provide users with training on work stations, auxiliary equipment, and end-user equipment.
    • Responsibilities also include operating and maintaining a central VTC control hub and VTC suites; testing and troubleshooting VTC links; coordinating troubleshooting and maintenance of other network devices to prevent VTC disruption; maintaining configurations and settings for ancillary equipment that support the VTC network; and submitting work orders and turning-in faulty equipment for repair or replacement.


    • Must possess an active DoD Secret Clearance
    • Minimum of 3 years’ experience in the A/V or VTC field, to include engineering, design, support, installation, operation, maintenance and repair of related equipment
    • Minimum of one (1) year of combined experience working with ALL of the installation and maintenance of the following Audio-Visual equipment: CineMassive Video Walls systems, Planar Video Wall systems, Extron Video Matrix Systems, BIAMP Audio Systems, AMX A/V Systems, Crestron Control Systems, Shure and Clearone Audio Systems, JOC Bridge, VTC room, Commanders Conference Room (CCR) or Situational Awareness Room (SAR)
    • At least 1-year experience and understanding of the Cisco Unified Communications Manager (CUCM) architecture
    • Must be familiar with software and hardware components of Cisco and Polycom VTC systems to include Cisco TelePresence Management Suite, Video Communications Server, Gatekeepers, Cisco Jabber, Polycom Real Presence Desktop, and various Cisco and Polycom end points
    • Candidates shall be familiar with Cisco processes to include: RMA (Return Materials Authorization) program, licensing coverage of various Telepresence systems, software licensing renewals, software licensing updates, and Cisco Technical Assistance Center (TAC) program
    • Demonstrated experience with VTC meeting and room scheduling software (Meeting Room Manager, Outlook and LANDesk is preferred)
    • Demonstrated ability to implement and operate various types of fully integrated computer-based systems with minimal oversight, demonstrated ability to effectively communicate both verbally and in writing and excellent customer service skills.



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    EOE AA/M/F/Vet/Disability


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