Manages all call routing and set up from the DISA Tier 0 hierarchy down to individual strategic sites. The section plans, implements, and manages the theater voice architecture to include: upgrades to Gatekeepers, Voice Gateway Routers (VGR), Cisco Unified Border Elements (CUBE), Cisco Unified Communications Managers (CUCM), and VoIP/VoSIP firmware across the strategic CJOA-A network. In addition, the section manages a traditional Defense Switched Network (DSN) network that provides traditional voice T-1 and SIP trunks terminating at TDM switches, NATO PBXs, and IGX Commercial providers Afghan Wireless Communication Company (AWCC) and Roshan to support local and international calling.
*Shall have the ability to respond to a critical outage within 30 minutes during remaining hours for the following requirements: voice systems engineering support involving the design, configuration, installation, implementation, operations management, and troubleshooting of the VoIP, Voice and Video Enterprise. This shall include: Manage gatekeeper trunks, route patterns, and call prefixes.
*Contractor shall manage physical and virtual publisher and subscriber equipment/servers; administration of directory gatekeepers, master session controllers (MSC), voice gateway routers (VGR), and Cisco Unified Border Elements (CUBE).
*Shall also manage regional gatekeeper clusters and site Cisco Unified Communications Managers (CUCMs).
*Shall also perform regular maintenance according to best practices on all Cisco Unified Computing System (UCS) equipment.
*Shall provide administration of VoIP cellular (99), international (98), and toll-free (800) dialing through commercial vendors using PINs/Forced Authorization Codes (FACs).
*Shall maintain network topology diagrams; updates shall be made within seven (7) days of network changes.
*Shall maintain network equipment security patches and software updates in accordance with to DISA STIG policies; devices must be compliant within 30 days of policy updates.
*Shall begin troubleshooting problems within one (1) hour of notification; resolve problems within six (6) hours.
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