• Technical Support Office Services - Afghanistan

    Job Locations US
    Job ID 2018-1211
  • Overview

    USFOR-A will require end user support for automation/Information Technology equipment. This should be for general support for USFOR-A which covers the CJOA. The services will focus on providing customer support for end user devices, servers, and audio-visual equipment across three domains for personnel assigned to the CJOA.


    • Provide information technology related customer support/service
    • Assist users in initial setup and account creation
    • Troubleshoot workstations, printers, audio/visual equipment, server connections, and other auxiliary devices
    • Install software across three domains and process and track related Remedy tickets (or follow-on network trouble ticket systems)
    • Troubleshoot and resolve user trouble tickets with local Direct Signal Support Teams (DSST) and signal units
    • Develop and maintain standard operating procedures for all help desks across the CJOA
    • Coordinate network support issues with Information Management Officers (IMO) and provide assistance in troubleshooting unit member network issues  


    • Must possess an active DoD Secret Clearance
    • Candidate shall have strong customer support/service skills. 
    • Candidate shall have a minimum of five (5) years of experience in a helpdesk or information technology customer support role, elevated network, hardware, and software troubleshooting.
    • Information Technology-related Bachelor’s degree desired (MIS, Computer Systems, etc.). 
    • Candidate shall have basic knowledge of LAN/WAN and operating system principles for installation configuration and troubleshooting. 
    • Candidate shall have the ability to provide desktop support, installation, configuration and technical supporting across multiple classified and unclassified platforms. 
    • Candidate shall hold and maintain DoD 8570.01M Information Assurance Technical (IAT) Level 1 Certification. This includes baseline certification (i.e. A+ or N+) and computing environment (CE) certificate or certification applicable to the information system supporting.


    EEOC Statement

    EOE AA/M/F/Vet/Disability


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