• Network Operations Service Desk Technician - Level II

    Job Locations US-CO-Colorado Springs
    Job ID 2018-1235
  • Overview

    We are seeking a Level 2 Network Operations (NETOPS) Service Desk Tech focused on Tactical Communications in a Defense Support of Civil Authorities (DSCA) mission. Duties will include assisting the Network Lead in management of network infrastructure, implementing network security policies in line with Defense Information Systems Agency (DISA) guidelines, troubleshooting, configuring and repairing network solutions and training customers on equipment to meet mission requirements. Additionally, the Network Technician will assist in identifying network faults and provide solutions to problems, provide network technical support to internal and external network systems, troubleshoot lower level network problems, and validate on a daily basis operation of network services.

    The Level 2 Network Operations (NETOPS) Service Desk Tech will report directly to the Network Lead and carry out daily operational tasks outlined by the technical chain of command. The Level 2 Network Operations (NETOPS) Service Desk Tech is expected to be a fast learner, high motivated, and adaptable person as the majority of training related to the Service Desk will be on the job training (OTJ) and will need to relay level 1 training to the customer.  Strong interpersonal skills, documentation and reporting abilities are also a must.

    Responsibilities

    • Provide Service Desk support to remote user’s in the field including management of trouble tickets, Return Merchandise Authorizations (RMAs), manage spare parts in both central and decentralized locations, and provide reporting
    • Troubleshooting issue relating to VPN tunnels working with multiple enclaves
    • Configuration, troubleshoot & repair for vehicular-based and transit-cased systems (hardware)
    • Field service and training to US Military and Government Civilians within the United States borders (travel: 30 %)
    • Extensive interaction with DISA Teleport and STEP sites including DISN services (voice, video, data and transmission)
    • Training units on equipment and configuration.

    Qualifications

    Mandatory Qualification:

    • Must possess a minimum of an Associate Degree in a technical field
    • Must possess a DoD Secret security clearance
    • Obtained Cisco Certified certifications (CCNP-RS, CCNA-Security)
    • 5 yrs experience with deployable communications
    • Strong interpersonal & communication skills
    • Excellent oral, written and presentation skills
    • Willingness to take ownership of highly challenging tasks and problems
    • Ability to defend ideas/point of views to clients, team members and government leaders
    • Aptitude to thrive in a team atmosphere, while defining issues/hypotheses, performing complex analysis, and assisting with preparation and recommendations of solution alternatives
    • A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view
    • Ability to handle multiple tasks concurrently, meet deadlines and focus despite conflicting demands
    • Exhibits mature organization and time management skills.
    • Excellent documentation, communication, interpersonal and including presentation skills.
    • Accomplishes tasks with minimal supervision.
    • Ability to learn and adapt very quickly.
    • Demonstrated analytical problem solver with strong computer skills
    • Familiarity with both desktop and server environments
    • Basic understanding of virtual infrastructure environments


    Preferred Qualifications:

    • Obtained or working towards Cisco Certified certifications (CCNP-Collaboration, CCNP - Wireless)
    • Understanding of deployable architecture implementations (e.g. topologies, working knowledge, and hands on experience)
    • Experience servicing and repairing network hardware
    • Experience with security requirements and operating guidelines of various network classifications from unclassified (NIPRNET) to classified (SIPRNET)
    • Experience with VPN tunnels and troubleshooting issue relating to VPN tunnels
    • Experience with dynamic routing protocols and troubleshooting issue relating to VPN tunnels
    • Experience with regard to implementation, operation, troubleshooting, management, support, and upgrade of network communications infrastructure; primarily Cisco based
    • Familiarity with Cisco Unified Communications Call Managers (CUCM) is a desired skillset
    • Experience troubleshooting real time protocol (RTP) traffic such as voice and video
    • Proficient with various network devices, to include: Virtual Servers, Cisco routers, switches, and firewalls
    • Strong background in Deployable Tactical Communications and Homeland Security Response
    • Experience troubleshooting network issues primarily over satellite communications (SATCOM) based data links

     

    EEOC Statement

    EOE AA/M/F/Vet/Disability

     

    DataPath is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster.

     

    DataPath is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website to apply for a position, please contact us at HRTA@Datapath.com We evaluate requests for reasonable accommodation on a case-by-case basis.

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