• Customer Service Engineer - Salient - OCONUS - Floater

    Job Locations US
    Job ID 2018-1243
  • Overview

    DataPath is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions.  We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government and commercial markets.

    DataPath, Inc. is seeking a Customer Service Engineer to conduct work OCONUS. This position is a FLOAT position. A FLOAT is a person that goes where he/she is needed most. There is no set location for this position. Possible extensive travel via commercial and military means is required.

    Responsibilities

    • Ensure the maintenance, operation, and performance of Ka-Band Fixed Terminals.
    • Assume the on-site leadership role with customer satisfaction as the primary goal.
    • Maintain satellite communication system availability above acceptable levels;
    • Troubleshoot and resolve any identified circuit or equipment outages or degradation;
    • Provide interim reports as necessary, based on particular site conditions and/or problems;
    • Maintain the site (including electronics and office) in professional and clean manner;
    • Perform the on-site duties which enable DataPath to successfully implement contractual duties relative to mobile terminal operation and maintenance.

    Qualifications

    • US citizenship is required.
    • Applicant must have a US Department of Defense (DoD) TOP Secret security clearance.
    • Bachelor's degree in appropriate discipline, or in the absence of a bachelor's degree, 6 years of related experience.
    • Requires a valid U.S. driver’s license.
    • Requires a valid U.S. Passport
    • Successful completion of CONUS Readiness Center (CRC) required.
    • Strategic or tactical multi-channel satellite communications experience.
    • Strong grasp of satellite communications operational theory.
    • Ability to routinely lift and carry items up to 70 pounds.
    • Must be hands-on person with the knowledge to operate and configure the following equipment to include Antenna controller, drive systems, satellite acquisition, HPA/TWT high power amplifiers, LNA/LNB low noise amplifiers, Fiber/Coax/Ethernet Cable Work, FDMA/TDMA modems (satellite modems), Up-converters and down-converters
    • Test equipment: power meter, signal generator, spectrum analyzer, and digital multi-meter
    • RF/IF cable building and repair
    • Electrical AC/DC power troubleshooting
    • De-Ice systems
    • Dehydration systems
    • Waveguide and switched – circular and linear polarization
    • GPS systems

    Preferred Experience working with:

    • Cisco routers
    • ViaSat Linkway Modems
    • PBX - T1/E1, FXS, Adds/Drops

     

    EEOC Statement

    EOE AA/M/F/Vet/Disability

     

    DataPath is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster.

     

    DataPath is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website to apply for a position, please contact us at HRTA@Datapath.com We evaluate requests for reasonable accommodation on a case-by-case basis.

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