• Customer Service Engineer - Tiger Team

    Job Locations US
    Job ID 2018-1391
  • Overview

    Remote field communications and networking depend on reliable technology that performs in even the most extreme environments. DataPath specializes in designing, manufacturing and supporting both custom and commercial-off-the-shelf field communications and information technology products. All of our solutions are backed by industry leading management tools, customer care and field support. At DataPath we are passionate about developing easy-to-use top quality products that help our clients achieve their mission objectives.  

    DataPath, Inc. is seeking a SATCOM Field Service Technician (Customer Service Engineer) to provide on-site maintenance, troubleshooting, repairs and upgrades for our military and commercial customers.  Customer Service Engineers provide field support to DataPath customers throughout the United States and throughout the world.
     
    This will be a CONUS based position with potential travel OCONUS as needed, approximately 75-90% travel.

    Role Requires an Active DOD Secret Security Clearance.

    Responsibilities

    • Provide on-site repair and maintenance services for fixed and mobile Satellite Communication Terminals. 
    • Assume on-site leadership role for troubleshooting, repairs, maintenance and return to operational status, with customer satisfaction as the primary goal.
    • Interface with customer on-site and provide information and status reports to the customer.
    • Troubleshoot and resolve any identified circuit or equipment outages or degradation
    • Able to independently solve complex problems using knowledge and experience.
    • Provide reports as necessary on equipment and repair status based on conditions and/or problems
    • Perform the on-site duties which enable DataPath to successfully implement contractual duties relative to maintenance, repairs and operation.
    • May provide installation services of new equipment and/or upgrades to existing systems.
    • Acts as a resource for colleagues with less experience.

    Qualifications

    • Applicant must have an active US Department of Defense (DoD) Secret security clearance
    • US citizenship and a valid US Driver’s license is required
    • Ability to travel to DataPath customer sites, CONUS and OCONUS – Travel 75% - 90%
    • Bachelor's degree in appropriate discipline with 6 years of related experience, or in the absence of a bachelor's degree, 10 years of related experience.
    • Strategic or tactical multi-channel satellite communications experience.
    • Strong grasp of satellite communications operational theory
    • Ability to routinely lift and carry items up to 70 pounds.
    • Must be hands-on person with the knowledge to operate and configure the following equipment to include Antenna controller, drive systems, satellite acquisition, HPA/TWT high power amplifiers, LNA/LNB low noise amplifiers, Fiber/Coax/Ethernet Cable Work, FDMA/TDMA modems (satellite modems), Up-converters and down-converters
    • Test equipment: power meter, signal generator, spectrum analyzer, and digital multi-meter
    • RF/IF cable building and repair
    • Electrical AC/DC power troubleshooting
    • De-Ice systems
    • Dehydration systems
    • Waveguide and switched – circular and linear polarization
    • GPS systems

    Preferred Experience working with:

    • Cisco routers
    • ViaSat Linkway Modems
    • PBX - T1/E1, FXS, Adds/Drops

     

    EEOC Statement

    EOE AA/M/F/Vet/Disability

     

    DataPath is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster.

     

    DataPath is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website to apply for a position, please contact us at HRTA@Datapath.com We evaluate requests for reasonable accommodation on a case-by-case basis.

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